Introduction to Human Error

• Definitions and significance
• Cost of human error to organizations

Human Factors and Ergonomics

• Understanding human limitations and capabilities
• Physical, cognitive, organizational, and environmental factors

3. Human Error Types & Models

• Skill-based, rule-based, and knowledge-based errors
• Reason’s Swiss Cheese Model
• Dirty Dozen of Human Factors

4. Error Causation

• Latent conditions vs. active failures
• Organizational influences and culture

Task Analysis

• Hierarchical Task Analysis (HTA)
• Identifying critical tasks prone to error

Human Reliability Analysis (HRA)

• Overview of HRA methods (HEART, THERP, SPAR-H)
• Application of HRA to real-world tasks

Human Error Identification Tools

• HAZOP with human factors
• Bow-tie analysis with human error integration

Error and Event Reporting Systems

• Designing effective reporting mechanisms
• Encouraging open reporting and overcoming blame culture

Engineering Controls

• Design for error prevention
• Human-centered design principles

Administrative Controls

• Procedures and checklists
• Standard Operating Procedures (SOP) design best practices

Competency Development

• Training design for error prevention
• Simulation-based training and scenario exercises

Managing Fatigue and Stress

• Impact of fatigue and stress on human performance
• Fatigue Risk Management Systems (FRMS)

Error Detection Techniques

• Supervisory controls
• Peer checking and verification

Organizational Safety Culture

• Elements of a just culture
• Leadership’s role in error management

Behavioral-Based Safety (BBS)

• Principles of BBS
• Designing BBS programs aligned with error management

Incident Investigation & Learning

• Human factors in incident investigation
• Learning from errors and near misses

Building an Integrated Human Error Management Program

• Framework and components
• Roles and responsibilities

Case Studies & Best Practices

• Review of industry case studies
• Success stories and lessons learned

Practical Group Exercises

• Error analysis workshop
• Error prevention improvement planning

Action Planning & Course Wrap-Up

• Developing individual action plans
• Final discussion and Q&A
• Course evaluation and feedback