Introduction to Crisis Management Process

• What is a Crisis & What is Crisis Management?
• Types of Crises & Emergency Situations (Physical Damage Crises & Non- Physical Damage Crises).
• Exercising Hazard Identification & Risk Assessment in terms of Potential Crises.
• Stages of a Crisis (Pre-Crisis Stage - Acute-Crisis Stage - Post-Crisis Stage)
• Prevention Plan
• Disaster/Crisis Response Plan
• Business Resumption Plan

Crisis Management Teams Structure

• The Executive Management Team (EMT)
• EMT Roles & Responsibilities during different Crisis Stages
• The Crisis Management Team (CMT)
• CMT Roles & Responsibilities during different Crisis Stages
• Exercising the CMT R&R

Crisis Management Structure & Exercising the Crisis Management Plan

• The Crisis Management Command Center
• The Crisis Communications Team
• The Crisis Communications Policy
• The Crisis Management Plan (CMP)
• Crisis Management Checklist
• Exercising the Crisis Management Plan (Planning, Performing, Evaluating & Updating)