By the end of this program, participants will be able to:

• Enhance self-awareness and regulate emotional responses effectively
• Understand the neuroscience behind emotions and behavior
• Build emotional resilience and handle workplace stress
• Apply active listening and empathy to strengthen relationships
• Resolve conflicts and manage difficult conversations with EQ
• Influence and inspire others through emotionally intelligent leadership
• Improve decision-making under pressure using EQ tools
• Develop a personal EQ growth plan for continued improvement

Day 1 Self-Awareness & Emotional Regulation

• Introduction – Pres-Assessment
• Understanding emotional intelligence: key components and its workplace impact
• Personal EQ assessment: identifying strengths and growth areas
• Exploring the neuroscience of emotions and behavioral patterns
• Recognizing emotional triggers and practicing regulation techniques
• Managing stress and building emotional resilience
• Emotional journaling and reflection exercises
• Using mindfulness to stay emotionally balanced
• Case studies on self-awareness in leadership scenarios
• Daily wrap-up: insights and key takeaways

Day 2 Social Awareness & Relationship Management

• Cultivating empathy and mastering active listening
• Mapping workplace emotional dynamics and building rapport
• Emotionally intelligent approaches to conflict resolution
• Handling difficult conversations with authenticity and awareness
• EQ and inclusion: embracing emotional diversity
• Emotional cues in virtual communication
• Applying feedback with emotional sensitivity
• Group activity: empathy in team interactions
• Daily wrap-up and reflection

Day 3 Predictive Maintenance

• Emotional intelligence for authentic and effective leadership
• Influencing and motivating teams with emotional insight
• Making decisions under pressure using EQ strategies
• Coaching and mentoring with emotional awareness
• Aligning emotional intelligence with organizational goals
• Leading through change and uncertainty with EQ
• Developing a personal EQ action plan
• Interactive role-plays and feedback session
• Final review, Q&A, and certification

Closing & discussion