By the end of this program, participants will be able to:

• Apply advanced writing techniques for clarity and precision.
• Master email etiquette and digital communication best practices.
• Craft persuasive and engaging business content.
• Enhance verbal and non-verbal communication skills.
• Develop stronger active listening and response techniques.
• Handle difficult conversations with confidence.
• Adapt writing for cross-cultural and global business communication.
• Deliver high-impact presentations with clarity and confidence.

Day 1 Advanced Business Writing Fundamentals

• Introduction – Pres-Assessment
• Principles of professional business writing
• Understanding audience, purpose, and tone
• Writing concisely: eliminating jargon and redundancy
• Structuring business documents for clarity and impact
• Effective email communication: etiquette, tone, and format
• Grammar, punctuation, and common writing mistakes
• Writing in an active vs. passive voice
• Best practices for business correspondence (memos, reports, letters)

Day 2 Persuasive & Strategic Communication

• Writing persuasive reports, proposals, and executive summaries
• Crafting compelling arguments and using evidence effectively
• The role of storytelling in business communication
• Developing clear and impactful presentation materials
• Managing difficult conversations through written communication
• Using data and visuals (charts, graphs, infographics) to enhance clarity
• Writing professional responses to complaints, inquiries, and feedback
• Structuring messages for constructive conflict resolution

Day 3 Professional Communication & Presentation Skills

• Advanced verbal and non-verbal communication techniques
• Active listening and responding effectively in business settings
• Enhancing public speaking and presentation delivery
• Writing for cross-cultural and global business communication
• Strategies for handling challenging questions and objections
• Building confidence in business presentations and public speaking
• • Course review, Q&A session, and action plan for continuous improvement
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Closing & discussion